Sequence & Resolution
Event Date05/05/2026
Level
Incident
CategoryGround Collision
Flight PhaseStanding
Technical Issue Details
•Boeing 787-10 Dreamliner (G-ZBLJ) was parked at London Heathrow Airport (LHR) prior to flight BA299 to Chicago (ORD).
•Maintenance steps were placed beneath the fuselage for oxygen cylinder replacement before refueling.
•As the aircraft was refueled, its weight increased, causing the fuselage to settle onto the service steps and sustain structure damage.
Outcome / Handling
•The flight BA299 to Chicago was cancelled.
•Passengers were disembarked and accommodated on alternative flights.
•The aircraft sustained minor damage to its underbelly and was grounded for inspection.
Current Status
•The aircraft remains grounded at London Heathrow Airport for maintenance.
•The incident is being reviewed by the airline's engineering team.
Flight Information
Flight NumberBA299